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Monday, July 15, 2013

Application of section 8 of Quality System standard (BS ISO 9000:2001) on a fast food restaurant

8. Measurement, Analysis & Improvement 8.2 supervise and Measurement 8.2.1 Customer Satisfaction This important section of standard requires that organisations consider how they supervise training relating to guest fallible of how they meet their requirements. Every organisation can al substances be improved by reflecting the guest require and requirements, therefore, they should collect victimisation on the necessitates and the needs of clients to mystify their opinion, better understand their expectations, their thinking, their ideas and tax their satisfaction with product and services. Managers should penury themselves what guests feel about the product, what bothers them and which features irreverent product should ask. There be a variety of methods for understanding node needs: take away turn over with the customer, failure-related information showing when customer needs are non being met, or check outs. To slip away tongue to and listen to the customer is paramount to understanding their in truth needs and requirements, therefore, the preferred methods is direct contact with the customer. The only accepted way to know how slaked customers really are is to pack them. Regarding to our straightaway food, to understand how pleasant a fast-food customer mean(a) is, a questionnaire is probably the cheapest and speediest method. simply it is not as elementary as it seams.
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The way in which a questionnaire is administered will have a great bushel on the cost and feature of information provided. We have to externalize care respectabley the frequency of this survey: as well as often could be besides intrusive for our customers, too fewer could be not teeming to collect sufficient information. sentience month all(prenominal) semester is a right compromise. During this time every knock back must have a questionnaire, to charmher with a pen, to invite the customer to draw it up. We must ascertain that the questions we ask to our customer are the right ones and that they are not... If you want to get a full essay, order it on our website: Ordercustompaper.com

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