Needs of Customer Essay

Greeting ServiceWhen customers fling into a eating house, whether it is McDonalds or Chez Pierre, they expect to be acknowledged. This is a small aid, but it is controlling to the success of the eatery, as customers who are non greeted may simply walk out and eat somewhere else. The type of host a restaurant has will depend on the type of restaurant it is as wholesome as how busy it is. Some restaurants pay hosts to greet customers, call label off cargo decking lists and walk customers to their tables. In other restaurants, management and anticipate staff take over this duty. Regardless of what you can afford for your restaurant, forever and a day make sure someone has the responsibility of greeting the guests and that person knows it is her responsibility. dwell StaffWhen customers go to a restaurant, they expect a advanced look staff, unless they are dining at a fast-food chain. Even then, customers expect the snack counter workers to get their orders right in an appro priate amount of time and reckon problems quickly and courteously. In tralatitious, sit-down restaurants, customers expect the wait staff to be attentive, but not too attentive. Wait staff should not lollygag or interrupt, but they also should come screen frequently bounteous to attend to their customers needs. In addition, they should bring food in a seasonable manner and handle problems, such as food that has been sent back pleasantly. Customers also expect wait staff to be informal and personable.surroundCustomers usually go to restaurants to meet with others socially in a friendly environment. Although environment is not usually considered a service, service plays a puffy role in creating a good environment. In addition to qualification sure the restaurant is clean, attractive and the decor is unchanging with the food and restaurants image, restaurant owners need to tell their staff its OK to let guests linger. Wait staff should not hint that it is time for the guests t o go. For example, they should not rush the food to the table unless the customer requests it. They also should not bulge out to clean nearby tables in an obvious manner or wait for customers to get out their money to pay the check. To the contrary, wait staff should enounce things manage, Feel free to chat as long as you like let me know if youll need some dessert or a drink refill.Food and DrinkProbably the most important service that a customer expects to receive when dining out is a good selection of delicious and well-presented food. According to London wine writer Jamie Goode, it is to a greater extent important that food be simple and good tasting, made with eccentric ingredients, than to be fancy or pretentious. Goode also notes that customers expect a prominent wine selection that is not overpriced. Furthermore, customers expect food to be consistent with the image of the restaurant. Customers who are dining at a family restaurant, for example, expect sandwiches, trad itional dinners and moderate prices. At a more elegant restaurant, prices can be higher but food needs to be more of the bon vivant variety.